All orders require a 20% deposit. The balance of payment is to be received prior to delivery of goods.
Credit card, online banking, cash and payments using RuralCo, Gem and QCard are all accepted.
We use our own in-house delivery service as well as specialty furniture movers for out of town deliveries at reasonable rates. Alternatively, customers may make their own arrangements for pick-up.
For furniture that needs to be ordered in, an estimated time of arrival will be provided on enquiry and/or when you make a purchase. We will keep you informed if there are any changes along the way.
Our partnerships with several key suppliers means we have access to a HUGE range of amazing furniture!
If you can’t find what you’re looking for in-store, just ask one of our staff as we might have what you need in our other store (Blenheim or Nelson – we travel between the two weekly). Alternatively, we can show you the wider collections we can order from our suppliers and/or customise a NZ-made piece to your liking.
We want you to enjoy the furniture you choose for many years to come!
Please be aware that changing your mind does not entitle you to a refund. However, if you are not fully satisfied with your purchase within 7 days after delivery, please contact us to discuss your concerns.
We may, at our discretion and only if the goods are in saleable condition, either exchange your purchase or accept your purchase back, whereby a credit will be issued for use against future purchases. Freight and associated costs of all product exchanges or returns will be met by the customer. Goods specially ordered in or custom made are non-returnable.
If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.